We offer a comprehensive array of home care services, encompassing but not limited to:

• Skilled nursing services (including wound and catheter management, medication administration, chronic illness monitoring, infusion therapy, specialized IV treatments, high-risk resident monitoring, and response to significant changes in condition).

• Personal Care Assistance (grooming, bathing, dressing, transferring, ambulation, eating, and toileting).

• Medication Reminders and Administration.

• Meal Preparation.

• Light Housekeeping.

• Companionship.

• Transportation Assistance.

• Respite Care.

Keyz Health was founded in 2022

We are licensed to serve all of Maryland, USA.

Our founders bring unique expertise to the table: one with a Doctorate in Nursing Practice, and the other with a background as a Machine Learning Engineer. This combination of healthcare and technology allows us to deliver research-backed solutions, particularly in the area of comorbidity and multimorbidity care.

Our mission statement is: "The mission of Keyz Health is to enrich the quality of life for individuals and families through the provision of exceptional home care services. These services are designed to foster independence, preserve dignity, and promote overall well-being."

Our core values are:

• Compassion: Expressing empathy and kindness.

• Respect: Upholding dignity through respectful treatment.

• Excellence: Consistently pursuing excellence and improvement.

• Integrity: Adhering to the highest ethical standards.

• Collaboration: Operating as a cohesive team with transparent communication.

We ensure the quality of our caregivers through several measures:

• Screening Procedures: We have comprehensive screening procedures including criminal history checks, licensure verification, health screening, reference checks, skills assessments, and more.

• Skills Assessment Policy: We conduct skills assessments for all certified personnel to verify their competence.

• Continuous Quality Improvement: We are committed to continuous quality improvement initiatives guided by feedback, data analysis, and industry best practices.

• Performance Monitoring: We consistently monitor and evaluate caregiver performance through client satisfaction surveys, caregiver evaluations, and compliance audits.

• Corrective Actions: We undertake appropriate corrective actions for identified performance issues, including training and coaching.

Our caregivers undergo rigorous training and background checks:

• Licensing and Background Checks: All personnel requiring licensure or authorization must be licensed, certified, or authorized under Maryland state laws. Criminal background checks are mandatory before employment and repeated every five years.

• Medication Training: Caregivers responsible for medication administration receive comprehensive training on handling, storage, and documentation.

• Screening Procedures: As mentioned above, our screening includes state criminal history records checks or private agency background checks as required by Maryland law, verification of professional licensure, and records of training retained in personnel files.

Our caregivers are employees. For specific liability questions, it's best to contact us directly.

As you may know, most agencies licensed in Maryland strive to provide optimal care for their clients. Our key differentiator is that we utilize data analytics to drive informed decision-making and enhance the quality of our services, indicating a proactive and evidence-based approach to care.

Under our license as a Residential Service Agency, we are able to provide care in the residence of our clients. This may include Independent living facilities, assisted living facilities, group homes, etc.

The RN assessment plays a role in determining an appropriate caregiver assignment. Our matching processes often involves considering client needs, caregiver skills, personality compatibility, and scheduling logistics.

Given our commitment to client satisfaction and personalized care, we certainly do conduct introductory meetings.

We have procedures for addressing caregiver mismatches, often involving communication, reassignment options, and ensuring client comfort.

Yes, we offer 24/7 care and live in care. Please contact us to confirm availability for this.

On any given day, the minimum number of hours of care is 2 hours.

Yes you can. For specific schedule adjustments, direct communication with the agency is always recommended as we require a 24 hr notice for schedule adjustments or cancellations. To change a recurring weekly schedule, a seven day notice is required.

Yes, we can adapt services if your care needs change. Our services are designed to be responsive to evolving client needs, and regular monitoring and assessments by the Registered Nurse are in place to address changes in client condition.

The purpose of the RN assessment is to:

• Assess each new client who requires skilled services and assistance with activities of daily living.

• Identify the client's physical, emotional, social, and environmental requirements.

• Determine whether the client requires skilled care or skilled services.

• Determine whether the client requires the services of a certified nursing assistant or if services can be provided by a non-certified individual.

• Develop the client's plan of care.

• Determine appropriate personnel assignments.

• Ensure appropriate fit for services provided by Keyz Health.

A "registered nurse" will conduct the RN assessment. Registered Nurses (RN) hold a current nursing license and possess an Associate or Bachelor's degree in Nursing from an accredited college.

Based on general practices, the RN assessment will typically involve questions and observations related to:

• Medical history and current health conditions.

• Physical abilities and limitations (mobility, activities of daily living).

• Medication review.

• Cognitive and emotional status.

• Social support and environment.

• Care needs and preferences.

• Safety concerns in the home.

The RN assessment typically takes under 2 hours.

Yes there is. Unfortunately we can not provide free assessments as this raises significant compliance considerations under the Anti-Kickback Statute and related healthcare laws regarding client inducement for services billable to federal and state agencies (think Medicare and Medicaid). Fee policies for assessments are subject to change, so please contact us for our current rate.

After the RN assessment:

• The RN will participate in developing the client's plan of care.

• Appropriate personnel will be assigned.

• For Skilled Care, if required, an assessment will be completed within 48 hours of service start.

• A personalized care plan is devised collaboratively .

• A service agreement is established.

The care plan is developed collaboratively with the client, their family, and relevant healthcare professionals. This indicates your involvement in the care plan development process.

Yes, the care plan can be modified or updated. Care plans undergo regular reviews and updates. RNs are required to review and update care plans as required and adjust care plans accordingly. Caregivers matched with clients will be required to document and communicate any significant changes or deviations from the care plan.

Review frequency often depends on client needs and regulatory guidelines. All things remaining stable, on-site supervisory visits by the RN occur at intervals of 45 days, 3 months, or 4 months depending on medication administration, which likely serve as points for care plan review.

Yes, the RN will be involved in ongoing care management. For clients requiring skilled services or assistance with daily living, a registered nurse provides oversight for implementation of the care plan, delegation, supervision, and training. The RN also conducts periodic on-site supervision of care and ongoing assessments of clients' conditions.

RNs often act as care coordinators and communicate with physicians, especially for skilled care clients.

To make the assessment efficient and comprehensive, it would be helpful to gather information such as:

• Medical history and list of current medications.

• Information about current health concerns and symptoms.

• Details about daily routines and any specific needs or preferences.

• Contact information for your physician and other healthcare providers.

• Insurance information (Medicaid), if applicable.

Family involvement is usually encouraged in home care assessments.

The responsibilities vary depending on the caregiver's role and certification:

• Personal Care Worker (PCW): Assists clients with activities of daily living, meal preparation, light housekeeping, companionship, transportation, and reports changes in client condition.

• Certified Nursing Assistant (CNA): Provides essential support under licensed nurse supervision, assists with ADLs, basic nursing care, hygiene, emotional support, documentation, and infection control.

• Certified Medication Technician (CMT): Administers medications under nurse supervision, verifies orders, documents administration, monitors for side effects, and assists with medication refills.

• Licensed Practical Nurse (LPN): Provides exceptional client care under ethical and practice act frameworks, assesses needs, obtains orders, assists in care plan development, interprets plans for PCWs, reviews/updates plans, and ensures regulatory compliance.

• Registered Nurse (RN): Responsible for high-quality client care, adhering to ethical standards and practice acts, evaluates needs, secures orders, develops comprehensive care plans, interprets plans, reviews/updates plans, and ensures facility policy adherence.

We have backup caregivers, on-call staff, or agency coordination to cover absences and emergencies.

You will have a dedicated point of contact at the agency, likely a care coordinator or supervisor, in addition to the caregiver.

We have expectations and procedures related to caregiver punctuality and reliability, often addressed through training and performance management

We have a Complaint Resolution Process to address any concerns or complaints. This process includes:

• Notice to the client of the complaint process.

• Protocols to investigate complaints.

• A mechanism for receipt and timely investigation of complaints.

• Timely response to complaints and grievances.

• Thorough investigation and resolution of complaints.

Yes, we offer "Transportation Assistance" as a service. Caregivers providing transportation services must meet insurance requirements and vehicles are equipped with driving monitoring devices to ensure safety.

We strongly suggest caregivers are expected to maintain professional boundaries. This would typically include limitations on personal gifts and social media contact to ensure a professional and ethical caregiving relationship. For specific boundary policies, direct inquiry would be recommended.

Allowed payment methods may include but are not limited to ACH, credit card, debit card, and cash.

We bill weekly in arrears.

Unfortunately, we do not, but we do accept Medicaid.

Yes, cancellation policies are important! Our cancellation policy is as follows:

• Notice Period: Clients are required to provide at least 24 hours' notice for cancellation of scheduled services.

• Late Cancellation: Cancellations with less than 24 hours' notice are considered late cancellations.

• Late Cancellation Fee: A fee may be applied for late cancellations to compensate for lost staff time and resources, determined by Keyz Health and communicated to the client.

• Extenuating Circumstances: We understand unforeseen circumstances may arise, and encourage communication to discuss possible exemptions from late cancellation fees.

• Payment Obligations: Clients remain responsible for payment of scheduled services canceled without sufficient notice.

• Notification: Clients will be notified of the cancellation policy upon initiation of services and receive reminders periodically.